If you work online doing PPC advertising, sooner or later you will need to call Google.
Typically its is either one of two scenarios either you ads are not running or you need your account limits raised.
If you are having problems with your ads then before you call google you might want to try the ads diagnostic tool found under the campaign management tool. The ads diagnostic tool has a nice interface which can help you figure out why your searches may not be working.
In addition to the keyword diagnostic tool from google I would recommend Redflymarketing’s extension for Firefox that can enable you to view your search results from any geographical location.
Finally if you really can’t sort out why your ads aren’t running — maybe they don’t like the kind of ads your are running – aka ringtones/mobile subscription services, etc. They have a list of ads the google doesn’t like – check it out.
Anyways, if you can’t figure out whats going on with your ads then by all means give google adwords customer support a call.
How to Contact Google Adwords details:
To speak with an AdWords Specialist:
1. Call 1-866-2-Google (1-866-246-6453) and press 2 to access AdWords.
2. To expedite your call, press 1 to enter your Customer ID. This number
is located at the top of every page in your AdWords account, next to your
name and email address.
3. Press 2 if you don’t have your Customer ID available and you’ll be
transferred to the next available AdWords Specialist.
4. Press 3 if you’d like to start an AdWords account or want to learn more
about the AdWords program.
AdWords Specialists are available by phone Monday – Thursday, from 7 a.m.
to 7 p.m. PST (U.S.), or on Friday, from 7 a.m. to 6 p.m. PST (U.S.).
If you have additional questions, please visit our Help Center at
asked questions. Or, try our Learning Center at
cover the scope of AdWords.
That was cut and pasted from an email that they sent me.
Hope this article helped someone out, if so let me know and be sure to install that extension from Redfly Marketing.