Comments on: Calling Google Customer Service For Your Adwords Ads

By: Frizzle Fry

Frizzle Fry — Fri, 22 Jul 2011 02:17:21 +0000

Well after spending 2000.00 a month for the past two years on Ad Words for a clothing company website, (Yeah…that’s $48,000 in Googles pockets) Google decided that my account needed to be suspended because of the fact that the url displayed and linked to in all of the ads brings the users to and serves as an informational landing page and product search menu. If you navigate anywhere on this landing page, it brings you to the ecommerce portion of the site.

First Google says that this type of “bridging” of urls is not allowed, because it is “misleading and drives users to content that they were not looking for” and that “the content between the two urls was vastly different.” I suggested that they actually LOOK at the two urls and find that they share the same menu system, layout, products, content, ect. They then responded via email that this bridging in in violation because the it is “misleading because the content is identical and serves no purpose…” – - All of this a push to set up another Ad Words account for the secondary url.

Suspend my account under some contradictory “violation” and then respond with a sales push to open another account? FU Google.

Of course, the rep could not provide me with a supervisors name, email or phone number. Not method to arbitrate the problem and an attitude of that I should be happy to continue to spend money with them.

I think not. I’m spending what is in our budget for Ad Words on local print and broadcast advertising. My first ad will be for a 25% discount for anyone who comes in to the store yelling “Google Blows!”

By: fields.marshall

fields.marshall — Fri, 01 Apr 2011 00:30:37 +0000

No Idea how to reliably get in touch with Google. They are all computerized

By: fields.marshall

fields.marshall — Fri, 01 Apr 2011 00:30:03 +0000

Im not Google Customer Support — I agree their Customer Support Sucks but unfortunately they are the only game in town if you want traffic to your website

By: James

James — Thu, 03 Mar 2011 17:20:32 +0000

Don’t waste your time trying to get a real person at Google to help you. We spend $900/month with Google AdWords. After patiently trying “online help” I couldn’t get a question answered. I called the number they publish for help from a real person. That person told me he could only help set up a new account and nobody at Google could answer my question. This even though I was calling the published customer assistance number. HE THEN HUNG UP ON ME. I’m angry and hurt and seriously considering whether rewarding Google with over $10,000/year of our hard earned money is a wise business practice. Wow.

By: fields.marshall

fields.marshall — Sun, 12 Sep 2010 15:03:57 +0000

Their customer service does suck but whether its a rip off that is pretty much in your hands. It can be very profitable if you know what you are doing and the opportunity is there

By: tamera

tamera — Mon, 23 Aug 2010 18:40:26 +0000

Google ad is a huge rip off and their customer service sucks!!1

By: mark

mark — Thu, 17 Jun 2010 09:24:33 +0000

I don’t have much time to write what i would like to write but to be brief here i know for a fact that adwords is about the worst service if you want to call it that, i have ever used. They should provide some kind of help for all the money that they steal from customers. I have been charged for invalid clicks i tried to get help for weeks i wasted so much of my time i wont even say cause it’s imbarasing its impossible to grt any help!, They must like ripping people off too in order to continue such a bad customer support program for adword service. I am sick of trying to read their lousy and pathetic help forums and other peoples problems trying to see if i can solve my own! If they want to continue to rip people off they should at least give a little rip off support!!!!

By: Karen K. Brown

Karen K. Brown — Sun, 04 Apr 2010 15:53:04 +0000

To Whom It MayConcern:

I cannot get into my AdWords account. I have tried everything suggested. When I indicate that I can’t remember my password (I know what it is but it isn’t working) I get a message that kkbhgb@aol.com does not exist.

I have been billed forthe past two months and need the billing data to obtain reimbursement from my company.

Best Regards,
Karen

By: matt

matt — Thu, 21 Jan 2010 01:38:57 +0000

So how do we get in contact with them?? I had ad words up 1 day and know I cant find it.Getting upset with this.Please help.

By: fields.marshall

fields.marshall — Wed, 22 Jul 2009 03:15:17 +0000

Yes unfortunately I know how you feel .. They control most of the online ad marketplace and although they are a smart company their customer service can suck sometimes